Help & FAQs

Founded in 2016 by Matt Scott, Ramp Champ was born from a need for high-quality, reliable ramp solutions in Australia. With a civil construction background, Matt saw firsthand the challenges people faced in finding durable and trustworthy ramps.

Today, Ramp Champ is Australia’s largest ramp retailer, trusted by over 30,000+  happy customers nationwide. Ramp Champ specialises in loading ramps, wheelchair ramps, pet ramps, and vehicle ramps, providing expert advice and premium solutions for individuals, businesses, and industries. Read more about the  Ramp Champ Story.

Absolutely! Since 2016, Ramp Champ has been Australia’s go-to online store for ramps, supplying trusted brands with top-tier warranties. We’ve worked with Coca-Cola, Tesla, Audi, the RAAF, and the QLD Government, ensuring reliability and durability in every ramp we sell. 

Committed to quality, safety, and customer satisfaction, Ramp Champ ensures a secure online shopping experience with industry-leading security measures.

Want to know more? Read the  Ramp Champ Story to learn how far we’ve come from our humble beginnings.

No, we do not have a storefront. All items are available for purchase online and are shipped directly from our warehouse or from our partner warehouses directly to our customers Australia-wide.

If you are within close proximity of any of our partner warehouses, we can arrange for you to pick up the goods by appointment.

Ramp Champ HQ is based in Victoria however we don't have any physical stores or showrooms. Some products are shipped from our primary warehouse in Mulgrave, Victoria whilst others ship directly from our partner warehouses across Australia.

Yes, we are. Ramp Champ is 100% authorised to sell the products we advertise on our website. This means that you get the full manufacturer warranty when you buy from RampChamp.com.au.

Our website works as our online catalogue. We’re always adding exciting and new products to give you the best possible selection. If you are unable to find what you are looking for contact our expert sales team for advice.

At Ramp Champ, ramps are our specialty. Unlike larger retailers that sell a wide range of products, our exclusive focus on ramps allows us to provide expert advice and premium-quality solutions. This dedication ensures you receive the best ramp options backed by industry knowledge and experience.

For unique requirements, we also offer custom ramps designed to meet specific needs and applications.

Ramp Champ is Australia's largest ramp retailer, and we are 100% focused on ramps. Our expertise, wide product range, and commitment to customer satisfaction set us apart. We offer 100-Day Free Returns, Lifetime Support, and a Price Match Guarantee, ensuring you get the best service, support, and value.

How to order online: Find a product you'd like to buy on our website and click the "Add to Cart" button. Then, simply follow the instructions on the checkout page. If there are any options or upgrades you may have missed, one of our customer service staff members will contact you by email or phone before processing your order.

How to order by phone:  Call us on 1300 913 047. Our expert staff will help you select your product based on your individual requirements. We only stock the best brands and have the most competitive prices to ensure that you'll be completely satisfied with every Ramp Champ purchase you make. If you feel comfortable, go ahead and place your order online.

How to order by email: Send us an email at sales@rampchamp.com.au and one of our staff members will get back to you as soon as possible with an invoice for your order. Please include the product, any options or upgrades that you might require and your full address for delivery.

Our team will gladly pick up the phone and chat. Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 1 business day.

Yes, we do. Depending on the type of ramp you’re looking for and the state you’re in, we can offer custom ramps built to your specifications. All we need is a few photos, measurements, and a sketch of what you want made. 

We offer free quotations so you know exactly what your custom ramp will cost before you decide to buy. Click here to get a custom ramp quotation today.

Our friendly customer service staff will be in contact to offer you options for either a suggested replacement or a full refund. Please check our full Returns and Refund Policy here. 

The product SKU number (stock keeping unit) is located on each product page just under the product price. Read our guide for full details.

Yes, you can change your order as long as it hasn't been shipped yet. Please contact us as soon as possible by phone at 1300 913 047 or by email at support@rampchamp.com.au, and we’ll assist you with your order modifications.

For bulk orders, we recommend contacting our sales team directly at sales@rampchamp.com.au or calling us on 1300 913 047. We can discuss your requirements and offer discounts for large orders, depending on the quantity and product type.

We aim to accommodate special delivery requests whenever possible. If you have a preferred delivery date, please let us know during checkout or contact our support team directly. While we can't guarantee specific dates due to courier schedules, we will do our best to meet your needs.

At the moment, we do not offer payment plans directly through Ramp Champ. However, we accept a wide range of payment methods, and you may be able to use third-party financing options like PayPal's Pay in 4 or ZipPay to manage your payments.

We currently ship to anywhere in Australia. To enquire about shipping to a different destination, please contact us.

Once you’ve found the right product click Add to Cart. From there you’ll be taken to your checkout page where you can add your delivery details. Our website will search for the best prices from our wide range of couriers to find you the best rate for the items in your cart. 

We’re committed to providing you with the best service, which is why we aim to dispatch your order within 1-2 business days unless the item is made-to-order or pre-ordered.

Once your item is on its way, you’ll receive an email with tracking details so you can easily monitor your delivery's progress.

If you do not receive tracking information or have any questions, please feel free to reach out to us at support@rampchamp.com.au.

We send all items via registered courier with tracking details so you can see just where your order is at any point in time. This ensures your item is safe and secure from us to you.

Products are sent during normal business hours, Monday to Friday and from dispatch date, we expect most orders to be delivered between 2 and 10 business days, depending on your location and the location of the warehouse. Some brands are shipped directly from our suppliers' warehouses throughout Australia.

See our full shipping policy here.

Once your order is placed you’ll receive an email to confirm your order details. At this point, we recommend you review the order details and contact us immediately if you notice any errors such as an incorrect address.

If your order is over 25kg or marked as a ‘Bulky Item’, special delivery conditions will apply. You can choose to have your bulky item delivered to a business address, local depot, or your home.

Please note that home deliveries are subject to additional surcharges due to the size and weight of these items. Bulky items are recommended to be sent to a business address or a local depot for pickup.

If off-loading assistance is required and not available at the delivery location, a tailgate truck will be arranged.

The price you see at checkout is final and includes all delivery costs, including any necessary tailgate service, unless otherwise specified.

Any additional fees for arranging a tailgate truck will be invoiced separately after delivery if off-loading assistance is not available.

To learn more about simplifying the delivery of bulky items to residential and commercial addresses? Check out our comprehensive guide on bulky item deliveries.

After your order has shipped, we will email you with your shipping information. For large orders such as our aluminium loading ramps, our shipping company will call you prior to delivery to confirm your address and ensure you know when your items are being delivered.

Yes. Some items can be picked up directly from us or from the manufacturer's warehouse. On the cart page select "Store Pickup" as an option. Or, contact our team to see if there's a warehouse near you. All pickups are by appointment only. 

For safe and reliable delivery, we can only ship to street addresses—not P.O. Boxes or Parcel Lockers. If you need assistance with delivery arrangements, get in touch with our team, and we’ll be happy to help!

We understand that you may not always be home to receive your delivery.

By default, our couriers will leave your order in a safe spot if you are not available unless you specify otherwise.

If you would prefer to be there to receive and sign for the delivery, you can select this option during checkout.

Please note that if you choose the "Leave Safe" option, Ramp Champ is not liable for any loss or damage once the item has been delivered.

We want your experience to be as seamless as possible, so if you have any specific delivery instructions, feel free to let us know.

As soon as your order ships we will email you with your shipping information and tracking number. This allows you to easily track the daily progress of your order from one of our warehouses to your doorstep.

Once your order has been dispatched, you will receive an email containing your tracking details. You can use these details to monitor your delivery’s progress online through the courier's website. If you have any issues, our support team is here to assist. For full details, please visit our Shipping Policy.

If your delivery is delayed beyond the estimated time frame, please contact us at support@rampchamp.com.au. We will reach out to the courier and keep you updated on the status of your delivery. In the rare event that your order is lost, we will arrange for a replacement or refund. Read more in our Shipping Policy.

All our products are carefully packaged to prevent damage during shipping. Bulky or heavy items may be shipped with additional protective materials, while smaller items are securely wrapped and boxed. 

If you receive a package with damaged outer packaging, please contact us immediately with photos for further assistance. For more information, check out our Returns & Refund Policy.

If you are operating a business from your home your delivery address is still considered a residential address in most cases.

To get a comprehensive understanding of how deliveries are categorised for residential and commercial addresses, we encourage you to refer to our guide: Simplifying Bulky Item Deliveries: A Comprehensive Guide to Residential and Commercial Addresses.

This guide will provide you with detailed information on how we handle deliveries to different address types.

Find out more info on our shipping and delivery policies here.

Returning a product is easy with our 100-Day Free Returns and pre-paid return shipping—no restocking fees or hidden costs.

Return Eligibility

• The item must be unused, undamaged, and in its original packaging.
• The return request must be made within 100 days of delivery or pickup.
• Some products cannot be returned, including made-to-order, custom-made, installed, or Almost Perfect items.

How to Request a Return

• Get an RMA Number – Only returns with an RMA number are processed. :
• By phone: 1300 913 047
• Email: support@rampchamp.com.au
• Submit a request online:  Return Request Form
• Pack the item securely and take photos before shipping.
• Use the pre-paid shipping label we provide and send it back.
• Once received and inspected, you can choose:
• Store Credit or Exchange – We’ll help find the right product.
• Refund – Processed within 7 business days, minus the original shipping cost

See the full returns and refunds details here.

Made-to-order and custom-made items are specially built to your specifications, so once confirmed, they cannot be cancelled or refunded. This policy follows Australian Consumer Law, which does not cover cancellations due to change of mind or personal preference.

For Yard Ramps, cancellations may be requested within 5 business days of quote acceptance. After this period, a 10% cancellation fee applies.

If a deposit has been paid, 10% of the deposit will be forfeited, with the remaining amount refunded via the original payment method.

To request a cancellation, email sales@rampchamp.com.au with your order number. Our team will assess your request and confirm any applicable fees within 5 business days.

See full policy details here.

Please inspect the goods within 3 business days of receipt and report any noticeable faults. Most minor issues can be resolved through consultation with our customer service team.

For major functional issues, the manufacturer’s warranty terms will apply, and we will assist you in filing a claim for a remedy. The timeline and replacement terms will be determined by the manufacturer. 

You are highly encouraged to review the manufacturer’s warranty terms before placing the order. 

Please refer to our Returns Policy for the full details here. 

Ramp Champ is an authorised dealer for all the products we carry. This means purchasing from us is similar to purchasing from a large warehouse retailer. The home improvement centre does not do repairs but can assure you that you will receive full manufacturer warranties for everything that you purchase. 

Please check the manufacturer's warranty terms on our website or contact them directly for their specific warranty details. Feel free to contact us if you need assistance filing a warranty claim with the manufacturer.

If you receive an incorrect item, please contact us immediately at support@rampchamp.com.au or call 1300 913 047. We will arrange to collect the incorrect item and deliver the correct one at no cost to you. Read more in our Returns Policy.

Yes, with our 100-Day Free Returns policy, eligible products can be returned within 100 days for a refund, exchange, or store credit, provided they are unused, undamaged, and in their original packaging. Simply contact us for an RMA number to start the return process.

Once we receive and inspect your returned item, we will process your refund within seven business days. Refunds are issued to the original payment method used during the purchase. Please note that original shipping costs are not refundable. You can find more details in our Returns & Refund Policy.

All products sold by Ramp Champ come with at least a 12-month manufacturer warranty. Specific warranty details for each product can be found on the product page under the warranty section or by contacting our support team. Read more about our Warranty Information.

Ramp Champ only assists with warranty claims for products purchased directly from us. If you bought your product from another retailer, we recommend contacting that retailer or the manufacturer directly for support. Check out our Warranty Information.

"Lifetime Support" means that we’re here to help you with product advice, troubleshooting, and general assistance for as long as you own the product. Simply reach out to our support team whenever you need guidance or have questions about your product.

The production time for custom ramps varies depending on the specifications and current demand. Generally, custom ramps take between 6-12 weeks to manufacture and deliver. Our team will provide you with an estimated timeline once your order is placed. Find more about custom options on our Custom Made Ramps page.

Absolutely! We specialise in custom ramps tailored to your specific needs. Whether it’s for construction, mobility, or any other application, we can design and build a ramp to your specifications. Contact us for a free, no-obligation custom ramp quote.

While we can customise ramps for most applications, there may be some limitations based on the materials, load capacity, or design constraints. Our team will work with you to ensure we provide the best possible solution within these parameters. Learn more in our Custom Made Ramps section.

Choosing the right ramp depends on factors such as the load capacity, ramp length, width, and intended use. Our website provides filters to help you find the right product, and you can always contact our expert team for personalised advice.

We don’t offer direct installation services, but we can provide guidance on how to install your ramp. For more complex installations, we recommend contacting a local contractor or installer.

Yes, we offer product videos and customer reviews on many of our product pages. If you need more information or would like to see a specific product in action, contact our team, and we’ll do our best to provide you with the resources you need.

Our ramps are made from high-quality materials including aluminium, steel, and rubber. Each material is selected for its durability, strength, and suitability for different applications.

For our current promotions or discounts, please visit our Promotions page.